General Regulations

1.The regulations are stipulated in accordance with Article 10 of “Regulations for Transportation of Passengers in the Kaohisung Rapid Transit System” (referred as “Passengers Transportation Regulations” in the following)

2.The rights and duties of the passengers in the rapid transit system in the domain of the MRT are administered in accordance with the Regulations, which were announced by the Kaohsiung Rapid Transit Corporation (referred as “Our Company” in the following). The same procedures will be applied to amendment and revision.

3.The regulations are defined as follow：

（1）The domain of MRT system: The areas covered by the mass rapid transit system operated by our company, including all the lines, factories, stations, trains, etc.

（2）MRT Stations: The areas inside all the exits in all the stations of the mass rapid transit system operated by our company, not including the public passages opened to the public throughout the day.

（3）Passengers: The people in the paid areas in the stations of the mass rapid transit system operated by our company.

（4）Paid areas: Within our company’s stations, where the passengers holding valid tickets have passed through the automatic gates or were inspected by the station staff.

（5）Tickets: The tokens the passengers hold to take the Kaohisung Rapid Transit Corporation trains or entering or exiting the paid areas, including the Store-value card, One-day Pass, Single-journey ticket, Group ticket, Single-journey stitute ticket, Single-ticket, or other tickets issued by the authorities.

（6）Suspension operation: Our Company is authorized to announce the suspension of operation of the complete line, partial sections, or the close of the stations.

（7）Single-journey ticket: Passengers are required to use within the operation hours on the same day of purchase to pay for single-journey fares. It will be collected by the automatic gates when exiting the station.

（8）Store-value card: Allows the passengers to pay for multiple journey fares. The fare will be deducted everytime the passenger passes through the automatic gates. When the value is insufficient, it can be added repeatedly. It includes regular cards, discount registered cards, and commemorative cards.

（9）Regular card (unregistered): Allows a passenger to ride on the trains operated by our company after the appropriate value is added.

（10）Discount registered card: Issued by the City/County Government for the elderly or disabled, upon application, that comply with related regulations to ride on any trains.

（11）Commemorative Card: A special ticket issued on major festivals or promotions for a passenger to ride on any train operated by our company.

（12）One-day Pass: Valid on the same day of purchase, the passenger may ride on any train operated by our company with no limit to mileage and frequency.

（13）Deposit: The rental charge included in the price for a One-day pass paid by the passenger when purchasing. It is refundable when returning the card after use.

（14）Group ticket: Good for the single use of certain number of people together on the same day of purchase to pay the fares.

（15）Single journey substitute ticket: Sold to the passenger on special occasions only as substitute for single journey ticket.

（16）Travel without a ticket: Any passenger without a valid ticket or using an altered ticket or forged ticket, or using a ticket not valid with their identity to enter the paid area.

（17）Invalid ticket: Indicates an expired ticket.

（18）Problematic ticket: Indicates a ticket that cannot be used in or verified by our Automatic Ticket System because of damages or any other reasons.

（19）Lost and Found: Passengers lost items within the domain of the rapid transit system.

4.Passengers are not allow to enter upon the tracks of the MRT system or areas not opened to the public except when guided by our personnel due to certain reasons or in disasters.

5.All passengers are required to use the tickets issued by our company to pass through the automatic gate in or out of the paid areas. Without our company’s consent, they are not allowed to enter through the Reserved Gate.

6.Passengers should use the facilities within the areas of rapid transit system in accordance to instructions, and are not allowed to occupy, damage, mangle, interrupt, or remove any of the above facilities.

7.Except by permission, passengers are not allowed to remain in the stations of rapid transit system during non-operating hours.

8.Passengers are not allowed to use skates, roller skates, skate boards, kick bikes, or any other transporation means hazardous to the public within the MRT station. Exempted are the disabled holding a Benefit Handbook for the Disabled or those permitted by our company.
　

Ticket types and sales, and regulations for their use

I. Ticket types and sales

1.Ticket types and expiry dates：

（1）Single-journey ticket: Passengers are required to use within the operation hours on the same day of purchase to pay the fare of a single-journey. It will be collected by the automatic gates when exiting the station.

（2）Regular card (unregistered): Allows a passenger to ride on the trains operated by our company after appropriate value is added. Valid for 2 years. Expires after 2 years. Refunds are available for expired cards.

（3）Discount registered card: Issued by the City/County Government for the elderly or disabled, upon application, that comply with related regulations to ride on any trains. Valid for 2 years. Expires after 2 years. Refunds are available for expired cards.

（4）One-day Pass: Valid on the same day of purchase, the passenger may ride on any train operated by our company with no limit to mileage and frequency. The price includes ticket fare and deposit. Deposit can be refunded at PAO when finished using the card.

（5）Group ticket: For the single use of a certain number of people together on the same day of purchase to pay the fares.

（6）Other announced tickets: Administered in accordance with announcements.

2.The tickets of KRTC are sold in the PAO (Passenger Agent Office), ATIM or sales points prescribed by our company.
3.Passengers may request a recipts for their tickets from the personnel when purchasing.
4.Ticket exchange: Handling fees will be charged except for problematic tickets caused by our company’s negligence.
5.Purchase of store-value tickets: Passengers should add enough value at the stations or other prescribed sales points to enter the station. A maximum value of 10,000 NT dollars may be stored.

II. Using the Tickets

1.Passengers should pay full fare to ride on any train in accordance with the rates announced by our company. Children under 6 and no taller than 115 cm, or under 6 ages but taller than 115 cm with valid ID cards (such as NHI card) are eligible to ride free when accompanied by a passenger with a paid ticket.

2.Passengers holding a single-journey ticket, store-value card, or one-day journey ticket are eligible to go in and out of the automatic gates once with the same ticket for the same person. Passengers holding a group ticket for a single-journey should go through the prescribed passageway. Other than reasons responsible by our company, passengers are eligible to stay in the paid areas under the following conditions, otherwise they have to pay the minimum fare for single-journey：

（1）The duration for entering and leaving different stations is 2 hours.

（2）Other than Formosa Boulevard, the duration between entering and leaving the same station is 15 minutes for minimum single-journey fares. For entering and leaving the Formosa Boulevard Station, it is free within 15 minutes. Overtime passengers have to pay minimum single-journey fares.

（3）If the passengers are unable to leave the station, they should exit within 10 minutes with the staff’s permission.

3.If the passengers are unable to enter or leave the station and the tickets are verified to have the record of entering and leaving the station 10 minutes within the inspection time, they can enter or leave the station with the tickets adjusted by the staff. If the time exceeds 10 minutes, they should pay the minimum single-journey fare.

4.For passengers holding single-journey tickets or group tickets, if they leave the station before the destination, no refund is available, except for reasons attributable to our company.

III. Ticket Re-adjustment

1.For passengers ride past their destination, they should pay the difference except for reasons attributable our company.

2.If passengers lose their tickets on their trips, they must pay the difference of the tickets at the PAO (Passenger Agent Office). A handling fee will be charged for any lost single-journey ticket. Passengers do not adjust their ticket will be regarded as riding without any ticket.

3.Passengers unable to adjust their tickets or pay the handling charge in cash at site, the staff will present them with a bill, which should be paid within certain period. If it is not paid within the time limit, our company will request repayment in accordance with the law.

IV. Refund and Problematic Tickets

1.Passengers should apply with the PAO (Passengers Agent Office) for any refund. Our company will immediately refund or notify the ticket holder by mail to collect their refund at a prescribed place.

2.If a passenger requests refunds with valid tickets, which are verified as valid by our company, repayment will be given in accordance with the following：

（1）Single-journey ticket: Unused single-journey tickets are eligible for refund within 7 days of purchase, and our company will retrieve the ticket.
（2）Store-value Ticket: Our company will only refund the remaining sum in the ticket, and a handling fee will be deducted. If the balance is insufficient to settle the handling fee, a refund will not be available.
（3）One-day Pass: A full refund will be available for unused cards. If the cards are used, our company will refund the deposit only, and the cards will be retrieved.
（4）If the passengers request refund for problematic tickets, which are verified to be from human damages, the following will apply：
（5）Single-journey Ticket: Passengers should pay the handling fees and return the tickets. For unused tickets, our company will refund in full.
（6）Store-vlaue Ticket: Our company will only return the remaining value in the card after deducting a handling fee. Concerning the remaining value, our company will regard the last transaction record verified with the Automatic Ticket System as a guide.
（7）One-day Pass: Our company will not refund the ticket price, and will retrieve the ticket.

3.For problematic tickets that are verified as non-human damage, the refund matters will be handled in accordance with the following：

（1）Single-journey ticket: For unused tickets, our company will refund in full and retrieve the tickets.
（2）Store-value Ticket: Our company will only return the remaining value in the card. Concerning the remaining value, our company will regard the last transaction record verified with the Automatic Ticket System as our guide. Our company will retrieve the problematic tickets and replace with new cards with no stored-value.
（3）One-day Pass: Our company will refund the sales price and retrieve the ticket.

4.The passengers should request a refund for non-used group tickets 7 days within purchase. A refund is not available for used group tickets or group tickets with unverifiable ticket price or issue date.
5.Passengers should apply with the PAO (Passengers Agent Office) for any refund. Our company will refund immediately or notify the ticket holders by mail to collect the refund at a prescribed place if the tickets are verified.

V. Others

1.For the passengers who lost their discount registered cards, the card holders should report to our company in person or by telephone. A handling fee will be charged to report a lost ticket.

2.Our company’s staff or inspectors are eligible to request passengers to produce their tickets for inspection within the paid areas. In addition, they are eligible to request identification from the discount tickets holders.

3.Other than regular cards and commemorative cards, the information of the microchip embedded within the ticket belongs to our company, and passengers may not claim any right to ownership through possession, purchase, etc.
　

Handling for Termination of Transportation and Reparation for Entrapment

1.In case of danger or in a situation that may endanger passengers, disasters, strikes, or with the consent of authorities, our company will terminate operation. Related news will be announced in the stations. Shuttle buses or other transportation will be provided between the areas where transportation service is suspended. Passengers are eligible to request a refund for the fares for this ride or the tickets in full.

2.After the announcement of the termination of operation, our company’s staff will guide the passengers to leave the stations. For holders of single-journey ticket, One-day pass, or group tickets, they are eligible for refunds within 7 days at the PAO (Passengers Agent Office). For the passengers with store-value card, the fares for this ride will not be deducted.

3.If the customers are trapped in the elevators or cars up to 20 minutes due to the malfunction of the system, a single-journey ticket will be issued to each passenger for every 20 minutes. For passengers trapped or delayed by the termination of operation, they are eligible for refunds or the issue of single-journey tickets. The single-journey should be used within one month within the date of issuance for one person to ride one time, unlimited on the KRTC’s trains.

Lost and Found

1.Passengers can report any lost items at PAO or Lost and Found Center by filling out a lost and found form in person or by phone.

2.Passengers who found any lost items in the domain of rapid transit system should report to the PAO or Lost and Found Center where our staff will inspect the items and file the case. A receipt will be issued to the passenger who found any items.

3.The found items will be handled in accordance with Article 32-1 of the Mass Rapid Transit Act. Our company will announce the lost items in the website of our Lost and Found Center (http://www.krtco.com.tw). Our company will continue to retain the found items one month after the announcement until expiration date at the end of the sixth month. One month within the date of expiration, the passenger of the found item can claim that item with the receipt. If there is no legal claim to that item after that date, our company will claim the belongings.

4.For found items that may be rotten, turned bad, or difficult to keep, our company is eligible to place them on bid during the announcement period and keep the money gained from bidding. Our company will dispose of items that are rotten, turned bad and cause hygiene problems.

5.Passengers claiming lost items should produce evidence of ownership. If the passenger does not claim in person, the claimer should produce an identity card and the identity card of the owner in order to claim the lost item.
　

Limitation for Items Carried by Passengers

1.Other than wheelchair, walking stick, or any other items permitted by our company, passengers should carry items no larger than 80cm long, 60cm wide, and 30cm tall, or any other items that may not obstruct other passengers. In addition, passengers should handle their own belongings at all times.

2.No animal is allowed in the MRT station, except police dogs, guide dogs, or pets kept in boxes or cages that do not obstruct other passengers.

3.Without the permission of our company, passengers should not carry any of the following flammable items into the MRT domain：

（1）Flammable liquid that can burn at or below the burning point of 60°C, such as mineral oil, gasoline, benzene, methylbenzene, methanol, ethanol (alcohol), acetone, ether, paint (oil base plastic paint and solvent base masonary paint, etc.), carbon disulfide, and other flammable liquid.

（2）Explosive items, such as dynamite, carbide, high pressure gas (hydrogen, oxygen, propane, liquid gas, acetylene), nitrocellulose, dinitrobenzene, dinitrotoluene, trinitrotoluene, dinitrophenol, trinitrophenol (picric acid), dinitroglycol, nitroglycerin, nitric anhydride, organic peralcohol, dry ice (solid carbob dioxide), and other explosive items.

（3）Spontaneous combustibles or kindlings, such as matches, dynamite, sodium metal, potassium amalgm, magnesium powder, aluminium powder, yellow phosphorous, phosphorus sulfide, toy fireworks, firecrackers, isopropyl alcohol, and others solid kindlings. However, matches, lighters, etc. for personal uses are not included.

（4）Items harmful to humans or any other objects, such as sulfuric acid, hydrochloric acid, nitric acid, lead acid battery, chlorate (potassium, sodium, barium), perochlorate (ammonium, potassium, sodiym) phosphorus chloride, sodium peroxide, barium peroxide, ammonium nitrate, bleach powder, pesticide, sodium chlorohydride, radiative matters, cyanide, and other items harmful to people and objects.

（5）If the passengers’ baggage has any security concern regarding the abovementioned, our company is authorized to request passenger clarification and demand cooperation from the passengers for inspection.
　

Conditions of Refusal of Transportation：

1.Our company is authorized to refuse transportation for anyone who violates one of the followings：　

（1）Violation of law, breach of public order or customs, and this guideline.

（2）Patients suffering from infectious diseases or suspicious carrying infectious diseases.

（3）Harassment of the others reported by other passengers; with obvious intent of harming oneself or others.

（4）Not wearing proper clothing, wearing or carrying unclean clothing, malodorous, peculiar smelling clothing, or any items disturbing to others or harmful to public hygiene.

（5）Patients suffered from serious illness that require escort but not traveling without any, passengers unable to walk properly by themselves, or unaccompanied children under 6 years old.

（6）Violators of Article 40 of this regulation, carrying items with length or volume that may cause inconvenience to other passengers.

（7）Violators of Article 43 of this regulation, carrying baggage with dangerous items or combustibles, or those that refuse clarification or inspection.

（8）Hazardous to public safety, with concern to public hygiene, or related to matters announced by our company.

Paragraph 2 of the previous article may have limited or no access to enter MRT stations.

2.For the passengers who refuse to be transported by our company and refuse to follow instructions after requested to leave, our staff and MRT police may forcibly evict them from the MRT trains or stations. The fares of the district not taken will be refunded.
　

Penalty

1.Violator of Article 49 in Mass Rapid Transit Act should pay the difference of the fares and a penalty for a breach of contract will be charged.

2.Violators of Article 50 and 50-1 in Mass Rapid Transit Act will be fined in accordance with the law. If their behaviors are involved with Criminal Acts, they will be prosecuted.
　

Others

1.Passengers who feel sick during their trip should notify our staff immediately for emergency medical care.
2.If the passengers have any enquiries or suggestions, they should contact PAO, our company’s Customers Service Hotline, or the mailbox of our Customers Service.
3.This guideline is promulgated is accordance with the Kaohisung City Government. The same applies to all amendments.