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Frequently Asked Questions

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ClassQuestions
Systems and Operation
Question Is there a timetable for KMRT System or information of first and last train?
Ans

The timetable of service hour has been provided on the website. Please check the link (http://www.krtco.com.tw/en/guide_FirstandLastTrain.aspx) for detail.

Systems and Operation
Question What is the operation time of Kaohsiung Mass Rapid Transit (KMRT) System?
Ans

The service hour of KMRT system is from 6:00 to 00:00 daily. Train departs every 4 ~ 8 minutes. Also, there is a last train service before midnight. Please check our website for timetable (http://www.krtco.com.tw/en/guide_FirstandLastTrain.aspx)

Tickets and Ticket Regulations
Question Where can I buy the I-Pass Card issued by Kaohsiung Rapid Transit Corporatin(KRTC)? What is the scope of using I-Pass Card? Is there a time limitation or a refund policy of it?
Ans

The Usual and Student I-Pass Card can be purchased in all KMRT stations. The scope of using an I-Pass Card: Kaohsiung Metro, Kaohsiung City Bus, Ferry, specific buses in Taipei, Taichung and Tainan, Kenting Express Bus, Kaohsiung Public Bicycle Rental and book borrowing in Motion Libraries.
It cannot be returned or exchanged unless there is a defect of the card itself. There is no time-limit to use the I-Pass Card. You can only return the cash reserved in the card (the free points if any cannot be refunded as cash). If you didn't use the card for more than 5 times, a service fee of NT$20 will be charged.

Tickets and Ticket Regulations
Question How do I use a Single-Journey Ticket (token)?
Ans

The Single-Journey Ticket (token) is about the size of fifty-dollar coin in navy blue marked with the K LOGO (Kaohsiung Metro) and words (Single-Journey) on it. The usage is the same as the I-Pass Card for accessing the station. Place the token over the sensor area (marked with the IC Single-Journey Ticket logo) at the gate. When it beeps or an arrow shows, the flaps will open to let passengers pass through. Tokens need to be placed over the sensor area again and to be retrieved when exit.

Tickets and Ticket Regulations
Question Where can I buy a One-Day Pass?
Ans

KRTC provides one or two Day-Pass cards for passengers who have the necessary taking the KRTC within one or two days. You can not only purchase at any station in KRTC information counter but also browse  through KRTC website (http://www.krtco.com.tw/en/guide_ticket-info.aspx) to get more detail ticket information.

Tickets and Ticket Regulations
Question Is there any information of the ticket fare on the website? How can I find it?
Ans

At the top right hand corner of KRTC website, you can easily find the ticket fare searching function. Please select a departure station and your destination, and then press the Search button. The ticket fare and driving duration will show up on the screen.

Administration and Service
Question Can passengers smoke, drink, chew gum or betel nuts within the paid area of KMRT System?
Ans

According to the Mass Rapid Transit Act (same as in Taipei Metro), smoking, eating, drinking (including water), chewing gum or betel nuts are forbidden within the paid area of KMRT System. Violators can be fined NT$1,500 and up to NT$7,500. Besides educating passengers, Kaohsiung Metro and Metro Police assign officers to patrol the stations.

Administration and Service
Question How can I transfer to Kaohsiung Metro after arrived Kaohsiung by Taiwan High Speed Rail (THSR)? Can I also transfer by Kaohsiung Metro when going abroad by taking a flight?
Ans

Please go to the exit 2 in THSR Zuoying station and then go down stairs by escalator to exit 1 Kaohsiung Metro R16 Zuoying station to take the MRT train.
Please take Kaohsiung Metro to R4 Kaohsiung International Airport station and then go to exit 6 to Kaohsiung International Airport or exit 2 to Kaohsiung Domestic Airport.

Administration and Service
Question Is there a public art tour guide service provided for visitors?
Ans

People who are interested in KMRT System or Public Arts can book the tour guide services. Every group should have people in 5 and above. Everyone needs to purchase an One-Day pass (NT$200; deposit NT$70 can be refunded if return the card) to join the tour. Service hour: 09:00~12:00 and 14:00~17:00 (Monday to Friday). Please go online to make the reservation or give us a call for more details.

Administration and Service
Question Are there souvenirs or I-Pass Cards in special edition for sell? Where can I buy it?
Ans

Please download the souvenir catalog from our website「Download Catalog」(http://www.krtco.com.tw/store/store-1.aspx). Or you can check the「Sales Activities」(http://www.krtco.com.tw/store/store-1.aspx) for the latest news . You are welcome to shop at the KRTC Souvenir Shop in O5/R10 Formosa Boulevard Station or Visitor Information Desk in R16 Zuoying Station. New released I-Pass Cards in limited edition can also be purchased at Information counters in KMRT stations.
KRTC Souvenir Shop locates at B1 level (on the hallway toward Orange Line) in O5/R10 Formosa Boulevard Station.
Tel: +886-7-793-9666 ext.11018
Service Hours: 11:00 ~ 19:00 (closed on Monday)
Visitor Information Desk locates at B1 level in R16 Zuoying Station.
Tel: +886-7-793-9666 ext.11698
Service Hours: 09:00 ~ 18:00
Information Counter in KMRT stations
Service Hours: 06:00 ~ 23:00

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